Digital strategy and marketing

Digital strategy

A digital ecosystem built around business objectives

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A digital strategy is not simply a list of channels or an annual marketing calendar. Its purpose is to determine how digital technology, data, content and marketing can support the company’s business objectives.

In ComLab’s digital strategy projects, we analyse the market, target audiences, competitors, user journeys, existing technology environment and measurement capabilities. Based on these insights, we define the platforms, developments, content and marketing processes required.

Today, digital strategy also needs to address an information environment reshaped by AI. Brands must decide not only where they communicate, but also what digital knowledge they build around themselves and how accurately search engines and generative AI systems can understand it.

FAQ

Frequently asked questions

What does a digital strategy include?
Typically, it includes situation analysis, objectives, target audiences, digital customer journeys, channels, technology requirements, a measurement framework and a prioritised implementation roadmap.
How is a digital strategy different from a marketing strategy?
In addition to marketing, a digital strategy can cover technology, data, digital products, customer journeys, internal processes and system integrations.
Can AI visibility be part of a digital strategy?
Yes. With the growth of generative search and AI-assisted information discovery, a modern digital strategy should also consider how company knowledge becomes understandable and accessible to AI systems.

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